Frequently asked questions
What is your production & quality process?
Each jacket goes through a 5-step process:
- Material Selection – Premium sheepskin or cowhide leather.
Pattern Cutting – Done by expert craftsmen for perfect shape. - Stitching & Assembly – High-quality thread and industrial machines.
- Fitting & Quality Check – Ensuring exact measurements and perfection.
- Final Finishing – Polishing, hardware fitting, and packing.
This ensures every jacket is premium, durable, and long-lasting.
Do you offer customization options?
Yes! We offer full customization, including size changes, color options, leather type, hardware choice, inner lining, and even custom name tags.
Just send us your reference picture or idea on WhatsApp, and our team will guide you.
What material are your jackets made from?
All our jackets are handcrafted using 100% genuine sheepskin or cowhide leather with premium hardware and stitching.
How do I choose the right size?
Check our Size Chart or contact us on WhatsApp for a free size consultation. We ensure the perfect fit before shipping.
Do you offer custom sizes?
Yes! We offer custom measurements. Send your height, chest, and shoulder measurements — we’ll guide you.
How long does delivery take?
Orders typically deliver in 5–10 working days depending on your location.
Do you ship worldwide?
Yes, we offer worldwide shipping with tracking and insurance.
Can I return or exchange my jacket?
Yes, you can request a Return/Exchange within 7 days if the item is unused and in original condition.
How do I start a return request?
Click the “Return Request” button or contact our support. We’ll guide you step-by-step.
Are your jackets true to size?
Yes, but leather jackets are fashion-fitted. If unsure, send us your measurements for confirmation.
Can I track my order?
Absolutely. Once shipped, you receive a tracking number via email or WhatsApp.
Do you offer gift packaging?
Yes, premium gift packaging is available upon request.
What is your response time?
We reply within 12–24 hours. WhatsApp support is usually faster (1–3 hours).
Need Quick Help
For instant support, size consultation, or order updates — connect with our team directly on WhatsApp.